4 independent reviews for Borneo tour, Sarawak, Sabah & Brunei

Dear Angie, Thank you so much for taking the time to share such detailed and valuable feedback on your tour. We truly appreciate you highlighting the many aspects you enjoyed, from the incredible orangutan sighting and your visit to Brunei, to the exceptional guidance of Kate, Renaldo, and especially Mas at the longhouse, and the warm welcome from the Iban community. We were also delighted to hear you enjoyed the bike ride in Kuching and embraced the longhouse experience. Your tips for future travellers regarding fitness levels are very important, and we will certainly take them on board to ensure our tour descriptions are clearer. We also appreciate your honest observations regarding the benefits to local people, environmental impacts, and conservation. Your points about plastic usage are particularly important to us. We wholeheartedly agree that the amount of plastic is a significant challenge worldwide and recognize its concerning presence in the areas you visited. This issue is being addressed by local governments and NGOs, but it will take time, and as a representative of the local tourism association, we will actively voice these environmental issues to relevant authorities and stakeholders here in Saban and Sarawak, Malaysia. We are committed to minimizing our environmental footprint. We encourage alternatives to single-use plastic bottles and aim to provide refillable options whenever logistically possible, although we acknowledge that this can be a challenge in remote areas where access to clean drinking water might be an issue. We have established processes to recycle any plastic used during our trips. Our guides designate collection points to ensure these plastics are processed responsibly. While the effectiveness of recycling can depend on the local infrastructure available, we continuously strive to improve our efforts, explore further ways to reduce plastic use, educate our travellers on responsible practices, and support local environmental initiatives. Finally, thank you for your overall rating and your specific feedback on our communication. We sincerely apologize for the instances where communication fell short, particularly regarding the flight change and the itinerary disruption in Sabah. We understand your frustration at not knowing who would be picking you up and the difficulties you experienced with the language barrier. As you know, you have already been in direct contact with our Director and we are actively working on the improvements discussed, including streamlining our communication processes and providing clearer pre-trip information. Your feedback has given us an even greater urgency to implement these changes fully. We are truly grateful for your constructive criticism, as it helps us to learn and improve. We are so pleased that despite these challenges, you still had a very good holiday with many fantastic memories. Thank you again for your review.