4 independent reviews for Morocco in depth tour, with added comfort

Thank you for sharing your experience, Deana. While we’re pleased to hear that your leader, Ahmed, was a highlight of the trip, we’re discouraged that other aspects did not meet your expectations. We regret your disappointment with the shop visits. These stores are selected to support locally owned businesses and artisans and have received positive feedback from past travellers. However, we appreciate that this did not feel comfortable for you, and we regret the negative impact this had on your experience. Regarding bottled water, we understand how you may have expected this to be included on a Premium trip. While it is not an advertised feature, the shared water kitty is intended to ensure access to safe drinking water and reduce single-use plastics. We will review how this is communicated. We’re also sorry that the positive impacts on local communities and the environment were not visible during your journey. In addition to our wider responsible travel commitments, this trip includes experiences that directly support local people, such as a home-cooked dinner with a family in Fès, tea with an Amazigh family in the Dades Valley, and time at Tawesna, a social enterprise empowering local women. The reusable cloth bag is part of our effort to reduce plastic waste, though we appreciate this may not have felt meaningful at the time. We are disappointed that elements of the accommodation, meals, and travel days did not align with your expectations of a Premium trip, and that several travellers became unwell. We understand how this affected the experience and hope everyone made a full recovery. Thank you again for your feedback. It helps us improve our trips, and we are glad Ahmed was able to make the journey memorable despite the challenges.